There's nothing new here. European airlines generally prohibit filming the activities of their employees, regardless of technology. In fact, most of them (unlike U.S.-based airlines) try to anonymize their employees. They don't wear name tags, for example.
I've had this be a problem when I was trying to capture a FA's photo while disembarking the aircraft after he rudely chastised me for using the bathroom "too many times" due to a bladder condition.
I thought parent was implying it would be some EU-wide data protection / privacy law, and I was just responding that, were any to exist/apply, it would be at the national level, and not any EU-wide law
I think it's the publishing that's restricted in e.g Germany and France, not the act of filming
And no, no law I know of. Hence putting things in conditions of carriage etc
As a former customer service representative I have no sympathy for you. this is in no way the FAs fault. And this way of thinking, believing it is the service employee's fault seems to be the American way of thinking, you don't see it anywhere else in the world. Did you ever tell the airline it was a bladder condition? Most people do not and just say the service employee is an inconvenience and should be reported or fired
Any service employee acting in a way that does not favor the customer does so because it is their job to do exactly that. You do not report the employee, you take it higher up. The problem is never the employee. The problem is never caused by the employee. The problem is the policy that was created by some director at the company, that the employee is just following like a robot because that is their job. The employee has never heard of that director and not even their superiors have heard of them or know who they are. You could have contacted customer service and gotten credit for it. The service employee is powerless. You can even report the company itself but never the employee because they are just robots.
> As a former customer service representative I have no sympathy for you.
Given this response, I can see why you are a "former" CSR and not a current one. You need empathy skills.
> this is in no way the FAs fault.
Are you really arguing that the FA was in the right for criticizing me for using the bathroom when it was safe to do so? My medical issues are a private matter; I don't have to disclose them to anyone as a condition of using it.
> The problem is the policy that was created by some director at the company, that the employee is just following like a robot because that is their job.
I find it difficult to believe that a director ordered their FAs to humiliate their customers for having to use the bathroom. You're going to need some evidence that this is the case.
It's not like anyone likes the job, it's just the one that happens to hire the fastest. It's delusional to think anyone gets the job because they like it.
And an airplane has a limited amount of bathroom water that has to be shared among all passengers. Unbelievable I know.
> It's not like anyone likes the job, it's just the one that happens to hire the fastest. It's delusional to think anyone gets the job because they like it.
I don't see how this is relevant at all. Just because you don't like your job doesn't mean you should be rude to your customers, and that you shouldn't be identified and terminated if you are.
> And an airplane has a limited amount of bathroom water that has to be shared among all passengers. Unbelievable I know.
This isn't relevant. First, this was as we were disembarking (the plane had already landed), and second, it is incredibly rare for a flight to be diverted because it's exhausted its lavatory water supply. Have you even seen a story of this? I can't recall one in my (somewhat long) lifetime.
You seem to persist in making points without any supporting evidence. How about you stop that?
I feel like you've just seen red and ignored the given situation.
Your response seems to indicate it's perfectly normal and inline with standard policies to admonish a passenger for using the bathroom too much. Does any airline have a bathroom visit quota?
> The service employee is powerless
You're saying they're forced to monitor bathroom trips and pass comment?
I've had this be a problem when I was trying to capture a FA's photo while disembarking the aircraft after he rudely chastised me for using the bathroom "too many times" due to a bladder condition.