I think the only misleading part of this situation is your naive and self-centered definition of "trust", and the assumption that so many others think similarly enough that they need to be warned.
I trust a business to fulfill their obligations as stated in writing for the money paid. I do not trust them in any other way. Nobody should "trust" or depend on undefined behavior. Common sense can only ever be as common as you expect.
> expecting compassionate or empathetic behaviour from companies, and [another thing, which is not the same thing as the first thing but merely similar or related]
I trust a business to fulfill their obligations as stated in writing for the money paid. I do not trust them in any other way. Nobody should "trust" or depend on undefined behavior. Common sense can only ever be as common as you expect.