They're not "adding no value", the SLA is the value. I have a business problem, and I pay you to solve it and support your solution for me, is a completely different proposition than standing up your own solution as a non-technical org and maintaining it.
> They're not "adding no value", the SLA is the value
The code their Astra+Fable setup, automatically generated from requests customers leave in voicemails, is apparently so good they never correct it. If the stories being woven are true, the SLA is literally just a middleman's 100k cut.
At the very least there might be some particulars here that aren't universally applicable.
