More common is companies "pranking" their customers by adding unnecessary smartphone requirements.
If they are concerned about customers pranking support about not having a smartphone they can easily preempt that by not adding a smartphone requirement in the first place.
I am not arguing in favor of corporate apps or smart TVs (which I would not want to buy either). I'm just looking at things from the perspective of the unfortunate person doing tech support, not their corporate overlord.
If they are concerned about customers pranking support about not having a smartphone they can easily preempt that by not adding a smartphone requirement in the first place.