I hear the comments that state we should have sympathy for github. For the individual ops/sre I can have that sympathy because it must a heck of a time internally to manage things. I can't however have sympathy for company itself. They have not set themselves or the community for success. I think it is the responsibility of the company to anticipate the issues or at least react in a way that would build trust. The fact is there is a systemic issue in the company that causes the repeated unreliableness and they have not rooted it out.