If firms had a base degree of customer support they were expected to provide, they would still exist. They would just not be as profitable, but customers would be better off.
I seem to remember there was a time when S/W was also designed with the aim to be easy to use, so that the need for support was reduced. It feels like the lesson learned was to keep costs low, not to ensure users were ok.
If firms had a base degree of customer support they were expected to provide, they would still exist. They would just not be as profitable, but customers would be better off.
I seem to remember there was a time when S/W was also designed with the aim to be easy to use, so that the need for support was reduced. It feels like the lesson learned was to keep costs low, not to ensure users were ok.