> but even getting 1% of the redirections wrong sounds absolutely horrible
I know this may be a very poor proxy for reality, but from all the US true crime Netflix/Youtube videos I've seen over the years, it seems like there is a boatload of emergency call takers out there that are very bad at picking up the details from the caller.
I'm wondering if this is a thing similar to self driving cars, where people drastically overestimate the current baseline that humans are providing, and where automated systems are mainly not implemented due to liability reasons.
I know this may be a very poor proxy for reality, but from all the US true crime Netflix/Youtube videos I've seen over the years, it seems like there is a boatload of emergency call takers out there that are very bad at picking up the details from the caller.
I'm wondering if this is a thing similar to self driving cars, where people drastically overestimate the current baseline that humans are providing, and where automated systems are mainly not implemented due to liability reasons.